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delivery instructions

Authority To Leave

Did you know that our customers who authorise couriers to leave parcels in a safe place, known as an “Authority to Leave” (ATL), receive their goods faster and have higher levels of customer satisfaction?

If you can’t be home to receive your delivery, we encourage you to authorise couriers to leave parcels in a safe place out of the weather.

To do so - please tick the box above for ATL and you can provide these delivery instructions in box provided.

This will allow you to receive your goods first-time and avoid the hassle of missed deliveries and re-deliveries and their re-delivery fees.

If you prefer not to allow us to leave your delivery in a safe place, we will require authorisation on delivery.

Under social distancing for contactless deliveries, our drivers will ask for your name and sign on your behalf.

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