CANCELLATIONS, WARRANTIES, RETURNS & REFUNDS
All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped.
If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and must be returned in the original unopened packaging.
Refunds will only be issued to the original credit card that you use when placing your order.
CHANGE OF MIND POLICY
- We only accept change of mind if we receive notification within 48 hours after the item is delivered
- Please send an email to email@example.com including pictures or video of the condition of the product received and an explanation of why you would like to return the product and if the item is eligible for return.
- “Change of Mind” is handled on a Case By Case basis because some of our chairs cannot be returned due to “change of mind” rules from certain suppliers and therefore we must adhere to their policy under these circumstances
- For Change Of Mind product has to be in original packaging so we can re-sell it.
- We will notify as to whether or not we require the product to be returned to us. Please do not return the product to us without our prior consultation – credit will not be given in this case.
- Already assembled chairs ( that come boxed "un-assembled") cannot be returned due to “Change of Mind” as they cant be resold.
- If we require the product to be returned to us, we will provide a return post label. We will not refund postage if the customer does not use our return label.
- If return label provided to you, we will refund the total order amount MINUS initial postage, return postage and restocking fee of 20%
- If return label NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 20%
- Bulk orders are not refundable due to the large quantity.
- If customers change their mind before the item is received and require the action of RTS (Return to Sender), we will refund the total order amount MINUS initial postage and restocking fee of 20%
- If product is returned and it is deemed not in same condition as when it left our supplier, then there maybe additional charges due to difficulty of item to be resold
There is no exchanges. Instead customer's item would become a "Change of Mind" situation if eligible and we arrange a return of item and refund then you can place a new product order with the one you are after.
WARRANTIES, RETURNS AND REFUNDS
Most chairs come with a minimum 12-month warranty( please consult each chair's individual product page for exact time frame ) which you may seek a refund or replacement for the product. The following terms and conditions apply to the warranty:
- Damages due to misuse by the user or during delivery will not be covered by this warranty
- Failure on the part of the Customer to properly maintain any Goods; or
- Failure on the part of the Customer to follow any instructions or guidelines
- The continued use of any Goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or
- Fair wear and tear, any accident or act of God.
- This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift, they would be noted in our listing would, include (but limited to ) free Vase, Free Bowl etc.
Damage on Arrival (DOA)
This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage.
The following terms and conditions apply to DOA warranty:
- You must check your item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s) within 48 hours. We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply.
Failure to claim within this period constitutes full acceptance of the goods.
- Please do not return the faulty item to us without our approval.
What should I do if there is a part missing?
Please confirm that you have checked the packaging very thoroughly as the small components might become loose during the shipping.
If there is a part missing, please contact us immediately so that we can offer our assistance.
Refund, Returns and Replacement
Refund and replacement generally take up to 2 working days to process, and will notify you right after it has been processed.
- We need to know return request within 48 hours of you receiving delivery
- To expedite claims, please include a detailed description of reason for claim and include image of fault.
- A refund or replacement will not be provided if products are being misused,not stored in proper manner, become of unacceptable quality due to fair wear and tear, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
- A refund wont be provided if consumer has found a cheaper product elsewhere
- A refund wont be provided if customer is responsible for damaging the goods by not following the instructions, or misusing the product.
- To be eligible for refund your item must be unused and in the same condition that you received it. It must also be in the original packaging and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.
- If product is returned and it is deemed not in same condition as when it left our supplier, then there maybe additional charges due to difficulty of item to be resold by supplier
- Bulk orders are not refundable due to the large quantity
- Assembled chairs ( that come boxed "un-assembled") cannot be returned due to “Change of Mind” as they cant be resold.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.