Q. WHAT TYPES OF PAYMENT DO YOU ACCEPT?
A. Paypal, We accept any major credit card. All payments are done on a secure page and we do not store your card details nor share your information with any third parties.
Q. CAN I PAY WITH OTHER CURRENCY?
A. All our prices are in AUS [Australian dollars] but you can pay in any currency. Your Bank will deduct the amount equal to your order-total, all automatically.
Q. DO YOU SHIP WORLDWIDE?
A. No- just Australia only
Q. CAN I CANCEL MY ORDER?
A.Yes you can. If you change your mind and decide not to proceed with your purchase, please inform us as soon as possible.
If your product(s) have not yet been dispatched, we can cancel your order and provide you with a credit note or refund under special circumstances.
In the case that your order has been dispatched by the warehouse, all shipping charges and delivery fees will be non-refundable.
Note that any return to sender and/ or return fees payable by the customer are non-refundable.
If your order has shipped, the chairs must be returned in the original unopened packaging.
Q. I HAVE NOT RECEIVED MY ORDER CONFIRMATION– WHERE IS IT?
A. Email order confirmation with your order details and Tax Invoice will be sent automatically as soon as your order placed.
Dispatching email contains Tracking information will be sent on the day of dispatch.
If you didn’t receive any of them, make sure you got the correct email address and have checked “Spam” or “Junk Mail” boxes before you contact us. We are glad to help but in most cases you will find them in these places.
If you have bought multiple items - Do not panic if goods arrive separately as they may be stocked in another warehouse so to speed up the shipping times we will dispatch straight from that warehouse to your doorstep.
Please keep in mind that we say “Business days” so manufacturers/warehouse staff and couriers don’t work weekends/public holidays so please factor this into your timing consideration.
We dispatch web orders Monday through to Friday; we will make every effort to despatch your order within 2 business days whenever possible.
Most orders are dispatched out of Melbourne or Sydney if they are in stock- if not it will be shipped from another warehouse closest to you.
Please allow roughly 2 to 5 BUSINESS days to received your package once shipped(See Shipping page and Specific product page for more accurate info).
Q. IS MY CREDIT CARD INFORMATION SAFE IF I BUY ONLINE?
A. Absolutely. We use the latest security and encryption technologies to make sure your information stays private!
Q. WHEN AND HOW WILL MY ORDER BE SHIPPED?
A. Normal orders are shipped via Australia Post and TNT, normally within one to two business days after the payment is made.
Special and back orders will be given estimated waiting time and normally will be shipped out once the stock become available with notice.
PO Boxes and Parcel lockers are not accepted for chair purchase, simply the box is too large to be handled by AusPost.
Typical Transit Time:
The estimated delivery time frames are:
- For customers in VIC, approximately 3 - 5 working days;
- For customers in NSW, SA, ACT, approximately 4 - 8 working days;
- For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days.
***Please see product page's shipping tab for more specific details on shipping time frames***
Q. WHAT IF IM NOT HOME WHEN COURIER ARRIVES?
A. If no one is available at the delivery address a card will be left and the parcel will be taken to a local post office or courier depot for collection or a redelivery which may cost $25 plus GST.
If the item is not collected within 2 weeks, it will be returned to us and a $49.97 returned to sender fee will apply and potentially the return shipping bill also.
Q. CAN I HAVE MY PACKAGE DELIVERED WITHOUT A SIGNATURE?
A. No, all of our shipping methods require you to sign on receipt.
Reason being these are mostly high ticket items- $200+ and would you want them to go “walk about”? No - didn’t think so.
We don’t want to get into a “She said/ He said” situation with a transport company if it gets stolen from your front porch because you “authorised to leave safe”. We offer full tracking on your order.
Q. MY TRACKING NUMBER ISN'T WORKING?
A. Tracking numbers become active in the evening of the day your order has shipped, usually by 7pm- TNT or Australia Post need time to update their records from their end.
Once your package is on the way to you, it is common for there to be no further tracking events until the package reaches its destination.
Q. WHAT HAPPENS IF MY ORDER GOES MISSING OR IS DAMAGED IN TRANSIT?
A. Don’t worry. We will lodge an inquiry with the transport company who was in charge of looking after it and they will conduct a thorough search and provide a response generally within 4 business days.
Q. ARE YOUR PRICES QUOTED ON WEBSITE GST INCLUDED?
A. All prices are in Australian Dollars (AUD) and are inclusive of 10% GST and are available at this pricing within Australia only.
Q. I DON’T NEED A “SET OF” CHAIRS, CAN I ORDER INDIVIDUALLY?
A. When a product is labelled as a "Set of" they are packaged together by manufacturer and cannot be separated.
Q. CAN I PLACE AN ORDER OVER THE PHONE?
A. No, all orders need to be placed online- it’s the safest and most secure way to keep your credit card info safe.
Q. DO YOU HAVE A SHOWROOM?
A. No, as a predominantly online store we do not have a showroom. By eliminating the need for a "brick and mortar" display our costs are lowered, allowing for quality products to be sold at competitive prices.
Q. IS LOCAL PICKUP AN OPTION?
A. Due to OHS regulations - Only Dining Chairs is unable to facilitate pick up from our warehouses; all items are delivered via our courier network.
Q. THE ETA HAS CHANGED- WHY?
A. ETAs are estimates and can change for many reasons - eg supplier delays, shipping delays, wharf/customs delays, Coronavirus, World War 3 etc. Nevertheless, our estimates are usually quite accurate and you will be updated if there are any changes.
Q. HOW DO I RETURN A FAULTY ITEM UNDER WARRANTY?
A. You can apply for a warranty return by emailing us at email@example.com with all the info you have.
We will then get back to you with an RA number and instructions on how to return your item.
Q. I HAVE ACCIDENTALLY DAMAGED A CHAIR– WHAT CAN YOU DO TO HELP?
A. Depending on your circumstances and what happened, we will do our best to see if we can get a replacement part for you.
Please email us at firstname.lastname@example.org and explain what happened and photos and we will chat with the manufacturer and see if we can sort something out for you.
Q. HOW DO I CHECK THE STATUS OF MY ORDER?
A. Click on the courier's tracking link from the email we have sent you and it will guide you to their website for most up to date tracking.
STILL HAVE MORE QUESTIONS?
Your shopping experience is important to us.
If you have any questions that haven’t been answered here, please contact us at email@example.com and we will get back to you as soon as possible.