Returns

Email us at support@onlydiningchairs.com.au within 7 days of receiving your dining chairs and because every situation is different - we will provide the next steps on what to do
Email us at support@onlydiningchairs.com.au within 7 days of receiving your dining chairs and because every situation is different - we will provide the next steps on what to do
If we have told you to post your return- we will provide you with return shipping labels if agreed and you will have 3 days to post your chairs.

Make sure your items are securely wrapped and your parcel contains all the information requested.
If we have told you to post your return- we will provide you with return shipping labels if agreed and you will have 3 days to post your chairs.

Make sure your items are securely wrapped and your parcel contains all the information requested.
Once we have processed your return you will receive notification via email. All successful returns will be credited to the original method used for payment.

Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account.
Once we have processed your return you will receive notification via email. All successful returns will be credited to the original method used for payment.

Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account.

Quality Guarantee

Buy with confidence - We stand by our dining chairs so if you receive your chairs in unsatisfactory condition, of poor quality or damaged – we will replace them for free- please reach out to us within 48 Hours of receiving your chairs at support@onlydiningchairs.com.au.

 

Exchanges

There is no exchanges. Instead your items would become a "Change of Mind" situation if eligible and we arrange a return of item and refund then you can place a new product order with the one you are after.

Depending on which chairs you choose, there may be new shipping costs.

 

Change Of Mind

After receiving your dining chairs, if you decide it isn’t right for your space, colour not working with your décor or you just changed your mind, we understand.

We’ll arrange the return delivery and you will receive a refund, less any return shipping fees but please see below on our terms and conditions requirements:

  • We only accept change of mind if we receive notification within 7 days after the item is delivered

  • Please send an email to support@onlydiningchairs.com.au including pictures or video of the condition of the product received and an explanation of why you would like to return the product and if the item is eligible for return.

  • “Change of Mind” is handled on a "Case By Case" basis because some of our chairs cannot be returned due to “change of mind” rules from certain suppliers and therefore we must adhere to their policy under these circumstances. Some may charge a restocking fee. If you have any concerns regarding if a chair may have an issue for a change of mind situation: please email support@onlydiningchairs.com.au

  • For Change Of Mind, the dining chairs have to be in original packaging with all included accessories and parts, not assembled or partly assembled in any way, and in a re-sellable condition.

  • Already assembled chairs ( that come boxed "un-assembled") cannot be returned due to “Change of Mind” as they can’t be resold so please compare your upholstery with your décor before assembling chairs. It is advised If you want to check a colour or feature of your product, please do this in a way that does not require assembly.

We will notify as to whether or not we require the product to be returned to our supplier. Please do not return the product to us – credit will not be given in this case.

If we require the product to be returned to our supplier, we will reach out to you on which return method will take place.

If product is returned and it is deemed not in same condition as when it left our supplier, then there maybe additional charges due to difficulty of item to be resold.

 

Refunds

A Return can be rejected if:

  • A refund or replacement will not be provided if
    • products are being mis-used
    • not stored in proper manner
    • become of unacceptable quality due to fair wear and tear, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
  • A refund wont be provided if customer has found a cheaper product elsewhere
  • A refund wont be provided if customer is responsible for damaging the goods by not following the instructions, or misusing the product.
  • To be eligible for refund your item must be unused and in the same condition that you received it. It must also be in the original packaging and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.
  • If product is returned and it is deemed not in same condition as when it left our supplier, then there maybe additional charges due to difficulty of item to be resold by supplier
  • Bulk orders ( Over 10 chairs) are not refundable due to the large quantity
  • Assembled chairs ( that come boxed "un-assembled") cannot be returned due to “Change of Mind” as they cant be resold.

Return FAQS:

Can I Exchange?

A: No There is no exchanges. Instead your item would become a "Change of Mind" situation if eligible and we arrange a return of item and refund then you can place a new product order with the one you are after.

Depending on which chairs you choose, there may be new shipping costs.

My Chairs Have Arrived Damaged Or Faulty ( Damaged On Arrival )

A: DOA only applies to items that are broken when arrived or appear to be not functioning on initial usage.

The following terms and conditions apply to Damaged On Arrival:

You must check your item(s) and report the damages or faults (pictures or videos) to us by email support@onlydiningchairs.com.au after receiving the item(s) within 48 hours so we can alert the transport company associated with your delivery.

We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply.

Failure to claim within this period constitutes full acceptance of the goods.

Please do not return the faulty item to us without our approval.

What Should I Do If There Is A Part Missing?

A: Please confirm that you have checked the packaging very thoroughly as the small components might become loose during the shipping.

If there is a part missing, please contact us immediately so that we can offer our assistance.