As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
We wont charge your card straight away as we will confirm accurate stock levels as well as shipping fees and delivery availability ( See "Checkout Shipping Fee" below for more details ).
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.
In most cases we will send you tracking information within 24 hours of your order leaving the warehouse to the email address your provide when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at: firstname.lastname@example.org
Do you ship to international addresses?
Currently, we only ship within Australia.
How are the items delivered?
Chairs are shipped mostly via TNT and Australia Post but on the odd occasion our suppliers may use Couriers Please, Fastway, Toll or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.
How can I cancel my order?
Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.
How long does it take to ship to my customers?
The estimated delivery time frames are:
- For customers in VIC, approximately 2 - 7 business days;
- For customers in NSW, SA, ACT, approximately 3 - 7 business days;
- For customers in QLD, NT,WA and TAS, approximately 4 - 10 working days.
- Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Checkout Shipping Fee
With Bulky items (pre and partly assembled chairs) – as much as we would love to not charge shipping on these chairs- unfortunately with Australia being so big and townships being so wide spread that transport companies cant charge a small fee or they would go out of business.
We do our best to give you an estimate of shipping costs at the checkout and in a perfect world we would love for that price to be 100% accurate as we want to keep you as happy as possible and we take no pleasure in reaching out to you when we encounter the cost to your postcode has risen due to unforeseen circumstances due to the dynamic environment that the transport industry is in from a national carrier point of view- from rate changes, new post code service range chances , industry fuel levy increases to fee structure changes that are out of our hands.
This is one of the reasons why we delay charging your card or payment method straight away as we are on the phone trying to get shipping quotes that are close to what we have charged you as well as carrier’s availability to your post code.
If any of these situations occurs, we will let you know so you have the ability to either move forward with new shipping quote or walk away from the deal.
Other related delivery information:
PO Box / Parcel Locker: Sorry we are unable to deliver to a PO Box or Parcel Locker address simply the box is too large to be handled by AusPost.
Remote & "Non-Parcel" Locations: Under rare circumstances, instead of delivering to-your-door, couriers may be required to deliver to your local post office or collection point. If so, the courier company will provide instructions on how to retrieve your items.
Multiple Deliveries: If you have ordered multiple items you may receive multiple deliveries. If your order is incomplete (split delivery by the courier, or dispatched from separate warehouses to speed up the delivery process) please check your shipping confirmation email and tracking details for additional information.
All deliveries are to the front door and ground level only.
The service and delivery of goods by third party couriers are strict to the front door and/ or ground floor only by a single delivery driver. As such, this service does not include:
- Carrying product/s inside, upstairs, or in elevators
- Placing product/s, and
- Removing packaging or wrapping.
Our courier costs include full insurance for products that are lost or damaged during transit.
Commercial and Oversized Orders
A person from your end will be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.
Payment for Services: Additional charges may apply if you choose redirection of delivery to an alternate address (available with select couriers only), if order is rejected by receiver or returned to sender by the courier.
Delivery Estimates & Un-deliverable Locations
Each Product is unique in its size and weight and some courier companies are unable to go there for whatever reason so check each product’s "Delivery Guide" tab on the product's page for information specific to that item regarding estimated delivery times and non-delivery postcodes.
We have done our best in listing all the "undeliverable" post codes to product pages of certain chairs but there are 1,000's of postcodes around Australia so under rare circumstances, some additional regional/remote areas may be un-deliverable for particular courier companies- we will reach out to you if this is the case and refund you.
Where can I find the delivery information?
Tracking information will be emailed to you.