Your Only Dining Chairs Pathway:
All deliveries are to the front door and ground level only.
The service and delivery of goods by third party couriers are strict to the front door and/ or ground floor only by a single delivery driver. As such, this service does not include:
- Carrying product/s inside, upstairs, or in elevators
- Placing product/s, and
- Removing packaging or wrapping.
Our courier costs include full insurance for products that are lost or damaged during transit.
Unless you have specified at checkout – drivers will not leave safe due to the value of your chairs or stools and some couriers may not call ahead so please keep eye on tracking to make sure someone is home on the day.
Commercial and Oversized Orders
A person from your end will be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door.
Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.
What If My Freight Is Damaged?
A: check your item(s) and report the damages or faults(pictures or videos) to us via our email address: firstname.lastname@example.org after receiving the item(s) within 48 hours so we can alert the transport company associated with your delivery. We will be in constant communication with you until the issue is resolved
How Are The Chairs Delivered?
A: Chairs are shipped mostly via TNT, Toll and Australia Post but on the odd occasion our suppliers may use Couriers Please, Fastway, Hunter Express or Allied Express, according to the size and weight of the item. A tracking number that is emailed to you will also be updated through out the chairs journey from warehouse to your door.
Can We Dictate A Delivery Time?
A: No. We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Can We Authorise To Leave Safe?
A: Yes you can- once you add your chairs to cart- you will be prompted with a question that asks you for permission to leave safe and where would you like it left
What If We Miss The Courier?
A: Depending on carrier- your chairs will be taken to their nearest depot and instructions will be left with a card at your front door or letter box on where to collect them from.
Depending on carrier- you may be able to organise a local re-delivery from their depot to your premises at your expense
Can We Deliver To Post Office Boxes?
A: No. Sorry we are unable to deliver to a PO Box or Parcel Locker address simply the boxes are too large to be handled by AusPost.
Can We Deliver To Remote Locations?
A: Under rare circumstances, instead of delivering to-your-door, couriers may be required to deliver to your local post office or collection point. If so, the courier company will provide instructions on how to retrieve your items.
Each product is unique in its size and weight, some courier companies are restricted in the areas they service and on the rare occasion, they are unable to deliver to certain regional & remote areas - we will reach out to you if this does occur and refund you.
What Happens If We Have Multiple Deliveries?
If you have ordered multiple items you may receive multiple deliveries. If your order is incomplete (split delivery by the courier, or dispatched from separate warehouses to speed up the delivery process) please check your shipping confirmation email and tracking details for additional information.
Can We Redirect The Delivery?
A: Please reach out to us at email@example.com and we will see what we can do- if the chairs are too far gone down the delivery process then the carrier may not be able to accommodate and extra re-delivery fees may apply.
Where Can I Find My Tracking?
Tracking information will be emailed to you.
How Long Does It Take To Ship?
For customers in VIC, approximately 2 - 7 business days
For customers in NSW, SA, ACT, approximately 3 - 7 business days
For customers in QLD, NT,WA
For customers in TAS, approximately 4 - 10 working days
How Can I Cancel My Order?
As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.
Please email us at firstname.lastname@example.org if you wish to cancel.