Fantome | Natural Coastal Rattan Dining Chair With Arms

LIFE TIME WARRANTY

Life Time Warranty

We are proud to stand by our products and bring extra value to a market place filled with 12 month warranties and no wear and tear coverage.

All chairs come with life time warranty that covers you for both structural and natural wear and tear of your dining chairs.

We will pay to fix your chairs if there is an issue as the original owner.

 

If manufacturer / supplier no longer supports this chair as its been discontinued, then we will give you 50% off the current price of your new replacement dining chairs that are within $100 price range of the chairs you originally bought.

 

Popular Concerns You May Have Right Now:

Q. I can’t see the chairs before I buy: Is their quality enough to last?

A. Allow our life time warranty to put your mind at ease.

 

Q. What if I buy and the colour doesn’t match our decor?

A. Allow our Change Of Mind policy (See Policies tab) with discounted return shipping set your mind at ease.

Other retailers will make you pay the full return shipping amount- not us.

 

Q. Can I find these chairs a bit cheaper elsewhere?

A. Possibly. But do they come with:

• Life time warranty?
• Are you getting a donation that goes towards a good cause?
• Do you get a discounted return shipping rate if you change your mind?

Just the life time warranty alone out weights any slight price difference.

As you can see, there is tremendous long term value for money when you shop with us.

Your chairs finally get to be a long investment.

 

So buy today from us and you will never have to buy another set of dining chairs again (or at least not full price anyway-saving you hundreds of dollars).

You are more than just a number to us- you are a life time customer.

That’s the Only Dining Chairs difference.

Shipping

SHIPPING & DELIVERY TIMES

ESTIMATED DELIVERY TIMES

YOUR AREA	DELIVERY ESTIMATE
Sydney (Metro)	2 - 5 Business Days
NSW (StateWide)	3 - 6 Business Days
ACT (StateWide)	4 - 6 Business Days
Melbourne (Metro)	2 - 5 Business Days
VIC (StateWide)	2 - 7 Business Days
Brisbane (Metro)	4 - 6 Business Days
QLD (StateWide)	4 - 10 Business Days
Adelaide (Metro)	3 - 6 Business Days
SA (StateWide)	3 - 7 Business Days
Perth (Metro)	6 - 9 Business Days
WA (StateWide)	6 - 11 Business Days
TAS (StateWide)	4 - 7 Business Days
NT (StateWide)	7 - 15 Business Days

Delivery Information

Due to these dining chairs being either assembled or pre-assembled, we need to use the services of a national carrier as they are too big for Australia Post so we use TNT.

Now due to the price and size of these chairs- we have told TNT to “NOT LEAVE SAFE” as we have your best interests in mind.

Now with that being said, TNT drivers DO NOT call ahead of time so it is in your best interest to keep an eye on your tracking information that we email you as it regularly updates as your chairs move from various depots to the actual delivery driver.

To make this even more streamlined for you; we recommend once you have received your tracking consignment number from us then text your consignment number to 0408 620 309 to receive real-time updates on your consignment's status, direct to your mobile from TNT.

If you need a rough estimate of the time on when the driver is due to show up on the day of delivery, then we advise you to call TNT on 13 11 50 and quote your tracking number that morning and see if they can give you an accurate window of time.

The reason we are saying all of this is because if you are not home then you will be left a “Sorry We Missed You” card and you have 2 options:

1. Choose a new redelivery date which will cost $25 plus GST. This cost will be charged to OUR TNT account BUT we will then pass this cost on to you by charging your credit card

2. Collection point – usually a depot or a news agency near you. This sometimes attracts a redelivery fee if not from your nearest depot which we will pass on to you so keep that in mind.

Another thing to consider with Option 2- do you have a big enough vehicle to collect your dining chairs?

It’s often forgotten how big dining chair boxes can be when the chairs are assembled or partly assembled so it’s best not to show up in a Holden Astra.

policies

CANCELLATIONS

CHANGE OF MIND BEFORE RECEIVING

If you change your mind and decide not to proceed with your purchase, please inform us as soon as possible. 

If your product(s) have not yet been dispatched, we can cancel your order and provide you with a credit note or refund.

 

In the case that your order has been dispatched by the warehouse, all shipping charges and and restocking fees will be non-refundable.

If your order has shipped, the chairs must be returned in the original unopened packaging with all included accessories and parts, not assembled or partly assembled in any way and in a re-sellable condition.

 

Dining chairs without packaging will not be accepted by our suppliers due to Occupational Health and Safety Act and Regulations.

Refunds will only be issued to the original credit card that you use when placing your order.

 

CHANGE OF MIND & RETURN POLICY

We’re committed to helping you find those perfect dining chairs for your home.

After receiving your dining chairs, if you decide it isn’t right for your space, or you just changed your mind, we understand.

We’ll arrange the return delivery and you will receive a refund, less any re-shipping fees but please see below on our terms and conditions requirements:

• We only accept change of mind if we receive notification within 48 hours after the item is delivered
• Please send an email to support@onlydiningchairs.com.au including pictures or video of the condition of the product received and an explanation of why you would like to return the product and if the item is eligible for return.
• “Change of Mind” is handled on a "Case By Case" basis because some of our chairs cannot be returned due to “change of mind” rules from certain suppliers and therefore we must adhere to their policy under these circumstances but most of the time they are accepted.
• For Change Of Mind, the dining chairs have to be in original packaging with all included accessories and parts, not assembled or partly assembled in any way and in a re-sellable condition.
• Already assembled chairs ( that come boxed "un-assembled") cannot be returned due to “Change of Mind” as they can’t be resold so please compare your upholstery with your décor before assembling chairs.

  It is advised If you want to check a colour or feature of your product, please do this in a way that does not require assembly.

• We will notify as to whether or not we require the product to be returned to our supplier.

  Please do not return the product to us – credit will not be given in this case.

• If we require the product to be returned to our supplier, we will reach out to you on which return method will take place.

  As a rule of thumb: non assembled/ flat packed chairs normally fall under the category of Australia Post return label whilst the non-flat packed chairs will require a 50% discounted carrier shipping cost as they are too bulky for Australia Post.

  We will do our best to minimize the return costs for you so we will give you a discount of 50% off the shipping bill to return it back to us which you wont find any other retailer doing.

• Keep in mind bulk orders (8+ chairs) will have large return shipping bills so they don’t qualify for discounted shipping so it is best that you be 100% certain what chairs you would like if placing a large order.
• If product is returned and it is deemed not in same condition as when it left our supplier, then there maybe additional charges due to difficulty of item to be resold.

Exchanges

There is no exchanges. Instead customer's item would become a "Change of Mind" situation if eligible and we arrange a return of item and refund then you can place a new product order with the one you are after.

Depending on which chairs you choose, there may be new shipping costs.

 

WARRANTIES, RETURNS AND REFUNDS

Life Time Warranty

Life Time Warranties apply to anyone who has purchased dining chairs after 10/12/2020 as this was the official day of the Only Dining Chairs Life Time Warranty initiative rolled out.

Life Time Warranty Terms and Conditions:

• Chairs are covered for structural aswell natural wear and tear of upholstery (PU Leathers, Fabric and Velvet) from daily use BUT clear miss treatment such as not cleaning up spills/ lack of care to regularly clean your chairs and self-inflicted damage will not be honoured.

  (Photos to be emailed to us for judgement on a case by case basis to stop our good hearted deal being taken advantaged of).

• Failure of customer to not assemble chair correctly will deem any structural warranty void

• Warranty is void of chairs have not been stored in proper manner

• Warranty voids once sold or given away: This warranty is effective for as long as the original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.

• IMPORANT: If our supplier/ manufacturer of your original chairs no longer makes the chairs or goes out of business and we are unable to get official replacement parts, then we will give you 50% off the sale price of the purchase of replacement chairs of your choice within $100 of your original chair purchase price:

  (eg if your original chair purchase price was $499 than you can get 50% off the sale price of chairs valued up to $599).

• This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift, they would be noted in our listing would, include (but limited to ) free wall clock etc.

 

Damage on Arrival (DOA)

This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage.

The following terms and conditions apply to DOA warranty:

• You must check your item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s) within 48 hours.

  We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply.

• Failure to claim within this period constitutes full acceptance of the goods.
• Please do not return the faulty item to us without our approval.

 

What should I do if there is a part missing?

Please confirm that you have checked the packaging very thoroughly as the small components might become loose during the shipping.

If there is a part missing, please contact us immediately so that we can offer our assistance.

 

Refund, Returns and Replacement

Refund and replacement generally take up to 2 working days to process, and will notify you right after it has been processed.

NOTE:

• We need to know return request within 48 hours of you receiving delivery

• To expedite claims, please include a detailed description of reason for claim and include image of fault.

• A refund or replacement will not be provided if products are being misused,not stored in proper manner, become of unacceptable quality due to fair wear and tear, mishandled or mistakenly installed.

  Customers are responsible for following the instructions and advice given by the manufacturers.

• A refund wont be provided if customer has found a cheaper product elsewhere.

• A refund wont be provided if customer is responsible for damaging the goods by not following the instructions, or misusing the product.
• To be eligible for refund your item must be unused and in the same condition that you received it.

  It must also be in the original packaging and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.

• If product is returned and it is deemed not in same condition as when it left our supplier, then there maybe additional charges due to difficulty of item to be resold by supplier

• Bulk orders (8 chairs or more) are not refundable due to the large quantity

• Assembled chairs ( that come boxed "un-assembled") cannot be returned due to “Change of Mind” as they cant be resold.

 

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at support@onlydiningchairs.com.au.

 

FREE DONATION

Helping Find A Cure

Here at ODC, we want the cure for cancer to found in our lifetime so we know that we all need to do our bit so we will make a $5 donation to the Australian Cancer Council when you purchase these dining chairs.

We feel it’s a win / win: one step closer to a cure and you get some awesome dining chairs in the process.

BULK DISCOUNT

Need To Buy More Than 10 Dining Chairs?

Maybe you own a commercial business or have a massive rectangular dining table?

Reach out by emailing us at support@onlydiningchairs.com.au with:

Product name

Colour if applicable

How many you need

Delivery post code

and we will get back to you with a discounted price!